TERMS AND CONDITIONS
PURCHASES AND PAYMENT
All prices shown are in US Dollars (USD). We accept, Visa, Mastercard and PayPal payments. Californian residents also pay state sales tax.
Customers must provide complete and accurate details when placing an order or making a purchase. The House of Hatfield is not liable for an incorrect delivery address given at time of order placement. If an order is returned to The House of Hatfield due to incorrect delivery address advised by the customer at the time of purchase, the cost associated with correcting and re-shipping the order is the responsibility of the customer.
All sales are final and there are no refunds.
We do not accept returns unless the item is faulty or damaged in transit and must be advised within 7 days of delivery / collection. Returns will not be accepted on damaged items, (unless in transit) worn items or if you have a change of mind.
Orders are processed Monday through Friday and can be placed by contacting The House of Hatfield by phone (+1) 442 400 2195 Or by Email at: Ray@thehouseofhatfield.net
Orders are usually shipped within 48 hours of order placement, subject to the item being in stock. If for any apparent reason your chosen item has already been sold, you will be notified and an immediate full refund given. Every attempt is made to complete an ordered item, but variations in fabric colour, materials and form must be a consideration, because each piece is handmade and individual.
Made to order items require a deposit of 50 per cent of the full price when placing the order. Cancellation of a made to order item and receiving a full deposit refund is not always possible due to the specific design requirements by the customer and the fact that the item was being made especially for you.
We will do our best to accommodate some changes if it is required and if it is possible, but this may incur some extra costs to the customer. It is paramount that we want you to be excited and happy with your Individual millinery piece.
SHIPPING AND DELIVERY (US & CANADA)
Orders are usually shipped by UPS or USPS depending on location. Shipping costs are the responsibility of the customer and will be added to the order. Customers can select the choice of delivery and service and relevant fees, and will be advised a tracking number by email or phone. Rates within the US and Canada can vary from $20.00 – $50.00 depending on size and weight of the item and distance. Delivery time depends on the selection of shipping method. The rate charged will be advised before shipping.
Orders to be shipped internationally will be calculated by volume and weight and costs will be advised.
We are not responsible for lost or stolen packages or packages delayed in transit. Custom fees and any extra taxes associated with the purchase are the responsibility of the customer.